Job Description
Ability to read, write and speak English proficiently, and answer phone calls to the
store with a professional, courteous, and friendly manner ensuring that you are
always committed to converting the phone call to a store visit.
Utilize the point-of-sale system to maintain an accurate record of customer
information and a real-time status of each repair and assist customers from initial
check in process all the way through to the completion of their repair.
Serve customers by checking in insurance claims, walk-in repairs. Diagnose,
troubleshoot, and repair smart phones, tablets, computers, and other electronic
devices, both hardware and software by ensuring that all repairs meet or exceed
CPR Cell Phone Repair’s quality standards.
Serve customers by checking in for sales of MacBook’s, iPads, Apple Watches,
Gaming Consoles, AirPods, Drones, Gaming Pc, laptops, iMac, desktop, Cell Phones,
Zagg Cases Screen Protectors. You will also be selling device protection plans for
ASSURANT.
Build strong relationships and consistently treat customers with respect and
dignity. Provide excellent customer service and support. Maintain an organized,
clean, and safe work environment.
Must have Teamwork skills, a team player who actively listen to their coworkers, respect
ideas, and aim to improve the product or process at hand, candidate needs to
understand that their team’s success is their own success, and they share responsibility
when their team experiences difficulties along the way in a team environment.
Keep track of all devices and inventory while safeguarding all the stock in store.
Place orders for low inventory items and make sure to always have all running
sku(s) items available in stock.
Perform all fundamental repairs such as (iPhones, iPads, Samsung’s etc) as far as
screens, batteries, charge ports and other plug and play components. Enjoy
learning new devices and technologies.
Be willing to learn and qualify Apple Samsung device repair certifications, pre-
test training will be provided using authentic tools Authorized Software(s)
provided by Apple Samsung certified techs at the business location.
Process return RMA KBB for bad/damaged parts, devices, accessories.
Add new merchandise in POS system and maintain weekly Inventory count.
Ensure that the broken screens and batteries are being recycled through the
affiliated recycling companies with CPR (cell phone repair).
Ability to maintain a calm, positive and professional demeanor at all the times.
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