You'll be the first point of contact for users. The role focuses on resolving issues quickly, communicating clearly, and helping improve the product through user feedback.
– Respond to user questions via email or chat
– Troubleshoot issues and guide users to solutions
– Document common problems and improve help materials
– Escalate technical issues to the engineering team
– Share user feedback with product and design
– 1–3 years of support or customer-facing experience
– Strong written communication skills
– Ability to stay calm and structured under pressure
– Attention to detail
– Comfortable working remotely
– Experience with support tools (Intercom, Zendesk, etc.)
– Basic technical understanding
– Experience working with digital products
We're a remote-first team. Support is mostly async, with clear ownership and simple processes. The goal is fast, helpful, and human responses — not scripts.
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