At **AgencyCRM**, we are seeking an experienced **Zendesk & Fin Support Specialist** to join our remote team. If you have a strong background in customer support, Zendesk administration, and AI-powered support tools, we'd love to hear from you. You will play a key role in delivering exceptional customer service, optimizing support workflows, and leveraging AI to improve the customer experience.
**Responsibilities:**
* Manage and respond to customer inquiries using Zendesk
* Utilize Fin to provide efficient and accurate customer support
* Resolve customer issues professionally and in a timely manner
* Organize, prioritize, and manage support tickets effectively
* Collaborate with internal teams to escalate and resolve complex issues
* Maintain accurate documentation of customer interactions and resolutions
* Identify opportunities to improve support processes and customer satisfaction
**Requirements:**
* Proven experience using Zendesk in a customer support environment
* Hands-on experience with Fin and AI-assisted customer support tools
* Excellent written and spoken English communication skills
* Strong problem-solving and customer service skills
* Ability to manage multiple support tickets while maintaining attention to detail
* Self-motivated, organized, and able to work independently in a remote environment
**How to Apply:**
Please apply directly through Hubstaff Talent. Only applications submitted via this platform will be considered. Shortlisted candidates will be contacted with further instructions.
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